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I. Axis Overseas Careers has the right to terminate/withdraw their services without refund of service fee if the applicant: –
1. Does not submit all documents within the stipulated time from the date of his/her registration which is within 30 days. However, in case of IELTS, a Report has to be submitted, the client has 160 days from registration only for Submission of IELTS (all other documents need to be submitted in 30 days).
2. Corresponding directly with any Govt. body at any stage, until & unless the applicant is authorized, given written consent or instructed by Axis Overseas Careers to do so.
3. Tries to malign the name- of the company in whatever manner, which tampers the functioning of the business or reputation.
4. Doesn’t respond to the mails and calls made by the company for /within 30 days backsout due to personal reasons / Voluntary withdrawal.
5. Failure on medical grounds by the client or any of his family members included in the application.
6. Failure to provide a Police Clearance Certificate, which is not less than 3 months old.
7. Failure to prove sufficient funds for settlement or maintenance by the client or his or her family members as specified / required by the embassy / consulate.
8. Prior violation of any immigration or visa law by the client or any of his family members included in the application or for any misleading information in the application form.
9. Late submission of any additional documents requested by the consulate during the application processing.

II. Refund of Fees (except registration fees) is possible only on the following grounds and only confined to these grounds: –
a. Visa denied (on any grounds whatsoever, excluding reasons covered in other clauses) after applying appropriately using Axis Overseas Careers, Services.
b. Immigration rules get changed for the-destination country within 30 days of this agreement and the applicant is not qualified under the new rules or any other scheme.
c. Owing to any delay,omission or error caused by the company if the PR application gets rejected.

III. Refund is applicable if the complete fee is paid without any balance.

IV. The client may cancel the agreement with the company within 30 working days from the date of entering into the contract, to be entitled to claim the refund.

V. The company is not responsible for any delay caused by the third-party services. Also, clients cannot claim a refund of service charges.

VI. The total bill value will include registration fee, documentation fee and GST. However, the refund would be calculated only on fees except registration fee. The tax component is non-refundable at any stage.

VII. It is understood that submission of application for immigration is never generic, routine or time bound. The concerned case officer may call for additional documents as per the changing requirements of the process and may request for further submission of such additional documents as per the changing requirements of the process and may request for further submission of such additional documents to the concerned immigration authorities. Any request for refund on these grounds will not be entertained.

VIII. Refunds are 100 % performance based and are not payable unless the client’s skill or visa application is rejected and the client’s immigration application cannot proceed and succeed and will not be refundable in the event that the client decides not to continue the application prior to final decision.

IX. The professional fees refund policy does not apply where an application cannot continue due to material change in immigration laws. Including change to the immigration regulations and requirements set by the immigration, refugees and citizenship Canada, nominated territory or province and your relevant skill assessment authority.

X. If your request for refund falls under the acceptable terms and conditions of the company and the service agreement and is approved, the time taken to process such a request would be up to 90 working days. Refunds will be issued via a Cheque/Online transfer. The refund Cheque will be made payable to the applicant and mailed to the address indicated on the agreement.